Frequently Asked Questions
Find answers to common questions about ANNKE security solutions, shipping, and technical support.
How long does shipping take and which countries do you ship to?
We offer global shipping to over 100 countries. Standard shipping typically takes 3-7 business days depending on your location and the availability of the product in our local warehouses.
What is ANNKE's return policy for security systems?
We provide a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do ANNKE products come with a warranty?
Yes, all ANNKE products come with a standard 1-year limited warranty. You can also extend your warranty by registering your product on our official website within 30 days of purchase.
Are your security cameras compatible with third-party software?
Most ANNKE cameras support ONVIF protocols, allowing them to work seamlessly with third-party software and Network Video Recorders (NVRs) that are ONVIF compliant.
How do I access my camera feed remotely?
You can monitor your property from anywhere using the ANNKE Vision app. Simply scan the QR code on your device to link it to your smartphone or tablet via a secure P2P connection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm for flexible financing in select regions.