Returns & Exchanges Policy
At ANNKE, we stand behind our security solutions and offer a 30-day money-back guarantee to ensure your peace of mind. If you are not completely satisfied with your purchase, you can return your hardware in its original condition for a full refund or exchange.
Initiate Your Request
Log into your ANNKE account or contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, ensuring all cables, mounting hardware, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to our designated return center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing